Shipping and Delivery Policy

Thank you for visiting and shopping at Wormsystems.com. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-4 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time Shipment cost
DHL to Austria 2 business days 6€ / Free shipping with minimum order of 100€
DHL to Germany 2-3 business days 6€ / Free shipping with minimum order of 100€
DHL to Switzerland 2-3 business days 12€ includes handling Export Papers (tax and custom not included)
DHL to Rest of Europe 2-5 business days 10€ / Free shipping with minimum order of 150€
DHL to Rest of World Dependes Send us an email

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 4 hours.

Customs, Duties and Taxes

Wormsystems GmbH is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us and the shipment carrier to file a claim. We will try to help you as fast as possible.

Please save all packaging materials and damaged goods before filing a claim.